5 Lessons I have Learnt from Telecommuting

by Wendy Soon on October 23, 2014


Having telecommuted for some time, I definitely learnt some lessons on how telecommuting can be awfully difficult. No doubt, there are great things like being able to choose your own work space, not having to deal with traffic, having flexible work hours and being more productive (more on these great stuff in another blog post). But there are also difficult lessons I had to learn to make sure not only my productivity maintains, but that the entire team is unaffected by the fact that I am no longer co-located in the same work space. If you’re telecommuting for the first time, or if you’re considering doing so any time in the future, here are some personal lessons I have learnt from telecommuting, which I hope would be useful to you:


  1. Maintaining Visibility - One of the best things about a co-located workspace is the spontaneous discussions and informal comments you can experience. Taking this component away could increase work efficiency, but it could also decrease work efficiency if people find it difficult to reach you or to include you in discussions. If that happens too frequently, your work appraisals will soon suffer. So make sure you maintain visibility, be it via email, video calls, or instant chats.
  2. Ensuring Regular Communication – Not only should you be always visible and “ready to chat”, but you need to actually communicate to maintain that connection with the rest of your team. Many first-time telecommuters state that feeling socially isolated is one of the most unexpected negative parts of telecommuting – not that they expected to be chatting the same amount, but the extent that it happens is greater than predicted. So make sure you communicate more – email might not be enough – video chats and ‘live’ brainstorming sessions might be required for people to “remember” you.
  3. Earning Trust – Like it or not, human beings are hard-wired to trust things they see more than things they hear. This also applies to you not being physically around, thus earning the same amount of trust of your team will also take extra effort. If possible, try to make sure you meet your team physically at least once early on in your appointment, if not every once in a couple of months to maintain visibility.
  4. Sustaining Work-Life Balance – I know you’re comfortable at home, and you don’t “feel” like you’re at work. But working at home is still working, and your brain is being utilized to solve problems all the same. So make sure you still take regular breaks as you usually do when working in an actual office space. Even stepping away from your table / computer (or bed, if you’re working in bed) is essential to keep yourself refreshed when you’re working from home.
  5. Setting that “Space” - working from home can be a double-edged sword. On one hand, you can have the comforts of home while you work, not having to dress too formally, nor having to remember to keep your feet off the table. On the other hand, your home will become your office! That’s not always fun, because you might feel perpetually at work (instead of the other way round), which then brings away the joy of being at home. It is critical to set a fixed office area even at home, so you don’t grey the areas of knowing when to work and when to step out of it and end your ‘work-day’.


How Remote Team Members Prefer to Communicate

by Wendy Soon on October 9, 2014

communication_bannerThere are many companies that have some portion of the team or work that involves remote communication. In fact, 83% of American employees already spend a portion of their work hours working from home. Project management technology evaluation company, Software Advice, performed a survey with 247 working adults who regularly work with remote team members, to find out more about how they deal with communication in a remote setting. This includes an even distribution of adults across the age range of 25-54 years old. Results of the survey revealed the following preferences in communicating remotely:


  • Communication is the main problem observed in virtual teams. Of the 247 working adults surveyed, 38% indicated that communication is their top concern when required to work with a virtual team. This ties in closely with the next two concerns, mainly technology to facilitate communication, as well as productivity that could be indirectly affected by the lack of communication.


  • The most popular choice of communication is email. 77% of all respondents selected email and phone calls as their top communication choices, with email winning the race with 41%. It is, however, interesting to note that email is also raising significant problems in communications. 23% of users cited long email threads as a top communication challenge, acknowledging that it is not effective in many cases. At times like these, discussion forums or short chats may help ease the load on emails and prevent a huge log of emails from discussions. It is thus essential to choose the optimal communication platform or tool for each specific communication purpose, maximizing the effectiveness of communication with what each tool can offer. Ideally, having one single online collaboration platform that allows multifaceted approaches for team communication (e.g. chats, task management, calls) would help maximize the effectiveness of collaborating with remote teams.Top-Communication-Channels
  • Preferred communication mode changes with age group. It is interesting to note that the preference for the type of communication tool utilized varies across age groups. Most notably, younger working adults from 25-34 years of age preferred email and virtual conferencing while older working adults from 45-54 years old preferred using the phone for direct conversations. This could reflect a trend of changing technologies over the years, with the older employees more familiar with the phone, while the younger Y-generation employees grew up with and are most comfortable with email and virtual conferencing. Taking this knowledge into account, it is good for a team leader managing a team of members of different age groups to consider the possible different communication preferences, and to cater to each person’s needs and desires whenever possible.Demographic-Preferences-for-Communication


  • Task management is the biggest communication challenge. Most responders indicated that task management was a main communication challenge while working on virtual projects, saying it was difficult to discuss tasks. Tools that effectively communicate regularly are needed to help teams gain better project visibility of the workload and efficiently discuss processes and progress. Chats that can be “tagged” to virtual projects and tasks can also facilitate more effective and clear communication amongst team members.



A wonderful evening with Steve Blank

September 29, 2014

It was a perfect meetup, with the famous Steve Blank here to give his personal thoughts and advice on startups, augmented by the best host we could get – JD Schramm from the Stanford Graduate School of Business. Here are some photos to share from the evening.   People flocking in before 7pm. The event […]

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Share your Biggest Startup Challenge and get personal with Steve Blank!!

September 22, 2014

Has your startup faced multiple obstacles and challenges along the way? Ever felt it was impossible to move on? Don’t try to hide it, because we’re pretty sure you have!! No startup is completely smooth sailing. In fact, I wouldn’t even trust you if you said you have had no obstacles thus far (unless if […]

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FAQ on Startups for Steve Blank

September 15, 2014

With the many theories and startup models that Steve Blank has suggested and taught, I bet you have loads of questions to clarify with him as you try to apply his tips to your own startup. What do you want to hear from Steve when you meet him at our next meetup? We’ve prepared a list […]

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Finance Tips from Lili Balfour

September 11, 2014

At our last meetup, we had the honor of having Lili Balfour to speak on some finance hacks for startups. Being a topic of huge concern to many startups, it was of course, another full house session! Lili gave many tips and advices for specific financial concerns of the founders who were present. If you […]

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Startup Hack with Steve Blank!

September 2, 2014

Speak about Startup strategies, and you’ll definitely think of Steve Blank. He’s the Master of Business Model generation and Customer developments for startups. And no, we’re not promoting his book here, but rather, a precious opportunity to meet Steve Blank himself! Date: 25th September 2014 (Thursday) Time: 7pm Location: Palo Alto Register (both in person […]

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FAQ of Startup Funding

August 20, 2014

What are your queries on startup funding? Here’s an “FAQ” we have collated for Lili Balfour for our upcoming meetup. Are these the same questions you have, or do you have more? Comment below or come join us (live/online) tomorrow with Lili Balfour! What is the best way to approach a VC for funding if […]

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Tweet about your Funding Dreams and Win a Prize!

August 15, 2014

Have you dreamed for a long time about how life would be when your Startup gets funded (finally)? Do you have many plans and many things you want to do when the moolaa gets rolling in? Share with us in 6 words “What will you do if your Startup gets funded”? Remember, your biggest dreams and the first […]

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Did you know that Lego was designed to build teams, not just architecture?

August 11, 2014

Lego, a popular line of toys manufactured by The Lego Group from 1949, consists of a set of brightly colored interlocking plastic bricks that can be assembled and connected in an infinite number of ways. They can be used to construct buildings, people, vehicles, and more recently, robots. With its huge popularity, targeting both children […]

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